Imane

Terms and Conditions

Last updated: 30 June 2026

This is an English translation of the Spanish original. If the two differ, the Spanish version is the one that applies.

1. Who we are

Imane Platform («Imane») is a service operated by More Solutions Malaga Consulting, S.L. (trading as Malaga Consulting).

2. What the service is

Imane is a virtual assistant with artificial intelligence (a chatbot) aimed at small and medium-sized businesses. It answers questions from their customers on their digital channels (the web, Telegram, WhatsApp and others as they are added) and it can connect to the tools the customer already uses.

3. Acceptance

Registering an account means you accept these Terms expressly and without reservation, together with the Privacy Policy and the Cookie Policy. If you do not accept any of them, you cannot use the service.

4. Accounts and plans

There are four plans (Starter, Basis, Pro and Custom) with different limits and features. The detail is on the Billing page inside your account.

The 7-day free trial starts when you create the account. No credit card is asked for during the trial.

5. Payments and invoicing

Payments are processed through Stripe, an authorised provider in the EU. Subscriptions are monthly and renew automatically. You can cancel at any time from your account and you keep access until the end of the period you have paid for.

The invoices we issue comply with the applicable Spanish rules, including the Spanish Tax Agency's VeriFactu system.

6. Cancellation and refunds

You can cancel your subscription at any time with no penalty. We do not give partial refunds for the period under way, except where there has been a technical failure on Imane's side.

7. Acceptable use

  • Do not use the service for illegal or fraudulent activity, or for anything that infringes the rights of others.
  • Do not use the bot to impersonate anyone, to send spam, or to mislead end customers about the nature of the service.
  • Do not reverse engineer the platform, scrape it abusively or attempt to compromise its security.
  • Stay within the limits of your plan. As an anti-abuse measure, the system blocks the bot automatically if you go over 200% of your monthly volume.

8. Intellectual property

Imane, its brand, logo and code belong to Malaga Consulting. The customer is granted a non-exclusive, non-transferable and revocable licence to use it for as long as the subscription is active.

The content the customer provides (knowledge base, configuration, captured contacts) belongs to the customer. Imane processes it in order to provide the service, under the terms of the Privacy Policy.

9. Limitation of liability

Imane is provided «as is». Although we put the technical means in place to keep the service available and working well, we do not guarantee that the bot is 100% free of errors or that its answers are always appropriate. It is the customer's responsibility to review the configuration and to keep an eye on the conversations.

Malaga Consulting's maximum liability is limited to the amount paid by the customer over the last 12 months.

10. Changes

Imane may change these Terms with at least 30 days' notice by email to the registered address. If you do not agree, you can cancel before they take effect.

11. Governing law and jurisdiction

These Terms are governed by Spanish law. For any dispute, the parties submit to the Courts of Málaga, Spain, except where the law imposes another venue.

12. Contact

For any question about these Terms, write to us at info@malaga-consulting.com. For anything to do with privacy and data protection: info@malaga-consulting.com.